BigCommerce FAQ

  • What is BigCommerce?

    BigCommerce is one of the most popular E-Commerce platform that can be used to create an online business website.

  • What software does BigCommerce Integrate with?

    BigCommerce integrates with over hundred different software relating to reviews, order tracking, dropshipping, inventory management and analytics.

  • Can I purchase the template and install it on my own?

    Yes, you can buy themes and installing it is as easy as click of a button.

  • Do I need my own merchant account?

    Having a merchant account will allow you to accept credit or debit card payments on your site and that amount will directly be deposited into your checking account. If you do not have a merchant account, you can use other payment systems like Paypal braintree or Square which come inbuilt with bigcommerce.

  • Does BigCommerce offer any protection against fraud?

    Yes, BigCommerce’s payment gateway offers fraud protection solutions for all merchant accounts.

  • Can I use my own domain name?

    If you have not purchased a domain, we can help you do that. If you have an existing domain name, we can assist you and set it up to use with your BigCommerce site. In short, yes you can add your own domain to
    bigcommerce.

  • Do customers have to exit the store in order to make payments?

    Since, BigCommerce payment gateway is a part of your online store, customers do not need to leave your site for making payments. This leads to better customer conversions.

  • Am I still able to set up a merchant account and gateway with
    BigCommerce Payment Gateway If my business is located outside the US?

    BigCommerce is setup to only accept US based payments at present so if will not be possible to setup a foreign merchant account.

  • How long do transactions take to be deposited into my bank account?

    It generally takes 2 days from the time a transaction is processed for you to get the amount in your account.

  • Can BigCommerce support custom programming?

    Yes, customer programming is supported by BigCommerce. Clap Creative has a team of experts that excel in making customizations to BigCommerce development to give your site the look and feel it requires.

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