Magento Support and Maintenance Services

Maximize Your E-Commerce Growth With Magento Support And Maintenance Services

  • 24*7 Magento Professionals available
  • Timely resolution to all your problems and questions
  • Delivering and Maintaining Secure and Robust Magento stores since 2012

Magento Support and Maintenance Services

Committed to delivering world-class services for your E-commerce business

Our certified Magento experts provide complete technical know-how and will assist you in delivering an everlasting and seamless customer experience.

Clap Creative provides Magento maintenance services that are round-the-clock, affordable and easily accessible. Our Magento website and support team monitors your store’s overall workflows, performance, and purchase funnel and suggests the scope for improvement.

Speed And Performance Optimization

Our Magento website maintenance services work towards optimizing your store and keeping it up-to-date by using the latest technologies. With our high-speed and performance optimization service, your customers will get a seamless online store experience and a smooth functioning Magento store. Our highly qualified in-house developers will work on your website performance and speed optimization for better conversions, providing a great customer experience and high rankings on search engines.

Malware Checks And Removal

Malware symptoms include unnecessary redirects, unusual folders or files present on your website, stores becoming blacklisted, websites not loading properly, or showing unusual ads. Malware attackers can also steal your information such as passwords, messages, photos, or even credit card information. We provide 24*7 Malware checks on the sites to make sure no code or unwanted script is present on the servers. Our checks run automatically after every 6 hours and in case of any break or malicious element, we get a notification and our team works to remove/block the code out.

Online Training

As a Magento store owner, you need to know the basic functions and proper guidelines so that your store runs smoothly. Our Magento support and maintenance services professional team will train your company members so that they can easily handle the day-to-day work of your site and make minor changes or updates on their own. These updates include adding new products, updating images, changing product pricing, updating new information, and handling orders.

Magento Theme Update

Either you are using a custom or a pre-built theme, it requires timely updates, we at Clap Creative will always keep looking out for such updates and make sure that your website is running at the latest theme version available.

Email And Phone Support

We make sure that our clients connect with us in an easy manner and for this our Magento professionals are available 24×7 via phone and email ticket support to answer any queries, doubts or fix any issues.

Technical Consulting

It is one of our main Magento website support services. Our expert technical team is available for consultation at any time to discuss any new feature or issue that you would like to have handled.

Backup

Backup procedures are usually neglected when you are hosting in house or with a 3rd party but they are equally essential. Clap Creative’s Magento maintenance services include backup support so that you can recover all your files and database information. We always have a backup handy of your website which can be used to roll back a site from a particular point.

Magento Security Patches

With new malwares and attacks coming up every day, Adobe, rather than releasing the next version of its Magento software, releases security patches to tackle very problem. It is very imperative that these patches are installed as they are released because it causes a major concern for the security of your store. Clap Creative makes sure that these are handled with utmost urgency on all our client stores.

Magento Extension Update

Magento is known for its community contributors and it is more likely that you are using a few extensions yourself, with time the extensions get outdated and it is very imperative to keep them up to date for security as well as performance reasons. Within our Magento support services, we make it our core duty to install such updates on the site as they come along.

Code Review

We provide you with an overall systematic examination of the coding of your Magento store which will fix all the mistakes that were overlooked during the initial development phase. This Magento website maintenance service will improve the complete functionality of your website so that it will rank high on search engines and customers will retain your store after the first purchase.

Magento Dedicated Hosting

We manage your Magento hosting platform and optimize it to deliver the most reliable user experience and fast performance. We act as your extended team by providing you with 24*7 support and security. Our team also provides dedicated Magento hosting servers that will make your Magento website run smoothly so that you can grow your customer base.

Troubleshooting

Our Magento website support maintenance services keep a check on all the logs and if we find any frontend or backend issues, we troubleshoot them immediately to make sure that the issue is resolved completely so that your website always remains secure.

Plans & Pricing

Pocket-friendly Magento maintenance and support plans

Our website maintenance service plans are fully customized and tailored to meet all your needs. Whether you are a small startup or an enterprise business, our website maintenance services help you to offer a quick, secure and seamless online experience to your customers. We have curated three different website maintenance plans for you.

Standard
$/ mo
  • Magento Extension update
  • Magento Theme updates
  • Magento Extension Installation
  • Cloud Backups (1 Daily)
  • 24/7 Support
  • General/Technical Consultation
  • Online training
  • Product updates
Choose Plan
Professional
$/ mo
  • Includes everything in standard +
  • 3 Hours development/designing
  • Magento Speed & Performance optimization
  • Malware Scans and Investigations
  • General/Technical Consultation
  • Magento Customizations
  • Security and Backups
  • Firewall Setup
Choose Plan
Enterprise
$/ mo
  • Includes everything in professional +
  • 6 Hours development/designing
  • Magento Dedicated Hosting
  • Mobile and Tablet Optimization
  • Code Audit
  • SEO and Marketing Recommendation
  • Google Site Map Submission
  • Google Local Listing Submission
Choose Plan
Magento Site Maintenance

The website met the expectations of the internal team and matched the rebrand style. Clap Creative establishes a smooth workflow to ensure the teams communicate effectively. The team is hard-working, adaptable, and open to feedback.

Tim Malone, MCS
5/5
  • Quality
  • Schedule
  • Cost
  • Would Refer
Frequently Asked Questions

Learn more about Magento support and maintenance

Browse through these Frequently Asked Questions and if you can’t find the answer for the ones that interest you most – reach out to us directly!

Ask us anything

Your Magento maintenance plan includes site performance optimization, security service, customization service, backup support, the addition of new and updated plugins, and many more. 

You can contact us at support@clapcreative.com for any updates or adjustments.

Yes, you are allowed to upgrade or downgrade your plan at any time of the year.

There is no contract for monthly billing but if you wish to avail annual billing discount, we have a contract for a year which renews automatically unless cancelled.

Yes, as long as the edit doesn’t take more than 30 minutes. If it takes longer than 30 minutes, it will be dicounted from your monthly quota and after it will be charged hourly, you will be advised of the additional costs before we begin the project.

Yes, we monitor the sites for malware 24 hours a day, seven days a week, to make sure they’re free of any code or script that shouldn’t be there. As soon as a security breach or harmful element occurs, our staff is alerted and begins working to remove or prevent it.

Set up an appointment to speak with one of the experienced Magento professionals about what you need, including security, design/development, user count, and product/order volume.

Onboarding is pretty quick, once we have the Magento credentials, we can get started working on your project, takes 1-2 days.

Magento admin login and hosting access are required for onboarding. Delegate these credentials.

We provide monthly and annually billing options to our clients. Speak with our team to know more about our annual discounts.

Minor modifications can be made in hours, if not minutes, and larger ones will take time and be given an appropriate schedule. We are fast.

To provide your customers with a long-lasting and easy online shopping experience, you can count on the expertise of our Magento-certified specialists. Our Magento website maintenance services aim to optimize your store and keep it running smoothly by employing the most up-to-date technologies.