Posts Tagged ‘Magento Support Services’

Infographic – Magento Support and Maintenance Services

September 6th, 2017

Magento is one of the most preferred platforms for creating e-commerce websites. The business of so many eCommerce companies depends upon the proper functioning of their Magento eCommerce websites. If your website has been in operation for over a year or two, chances are that may have already started to show signs of slow performance. The website may begin to load slower or certain product pages take forever to load. The occurrences of site crashing may have started to become more frequent.

Ecommerce is a very competitive segment and if your site does not perform well on the initial visit, you may lose that customer to your competition forever. This would result in losses for your business.  To avoid that, you must make sure that your Magento website is optimized to perform as good as new every time. You must also make sure your website’s security is up to date.
Clap creative offers various services under their umbrella of Magento Support and Maintenance Services. You can check out our infographic that gives complete details in an interactive manner regarding everything that we offer our clients as part of our Magento support service. Check our infographic here to know more.

infographic - Magento Support & Maintenance services - Clap Creative

Want to have Incessant traffic, Secure web store, Lesser processing time, experts solutions and other support services for your Magento Store. The following Magento Support and Maintenance Services from clap creative at a reasonable monthly rate will solve the purpose.

Protect Your Webstore with Our Magento Security Service

August 28th, 2017

Magento is one of the most preferred platforms for creating a successful e-commerce website. In order to keep your Magento site safe and secure, you need to maintain proper Magento security and backup protocols by choosing a Magento Security Service.

Why should you choose our Magento Security Service?

Our recent success story with our valuable client Cloud Vapes says a lot.

CloudVapes is a 14 time best product award-winning vaporizer company. Their Magento Website was suffering from severe malware issue in which the hackers were stealing their customer’s credit card information. This was a big nuisance to them and was damaging their online reputation. Our Magento Support and maintenance Service was a big relief for them as we not only helped them in regaining trust among their existing customers but also got more customers for them by moving their current Magento website on our secure dedicated hosting servers.

Our Magento Experts and developers examined their problem properly and came up with the best possible solution for them. We implemented the following services on their site and made it secure and trustworthy:

  • Clean up their existing code of malware
  • Moved their website to our servers
  • Set up a firewall to stop Russian and Chinese hackers
  • Run 6 hourly automatic malware check on the site
  • Run Weekly manual malware check on the site
  • Optimized the site for better load times
  • Setup backups

Some basic Magento Security Tips that you can use to protect your website:

  1. Use the latest version: Magento rolls out its latest version very frequently, which includes general maintenance and bug patches, along with security fixes that address newly discovered weaknesses. The latest version does not mean that the best but it has some more features and fixes the problems in the preceding versions. So it is better to keep updated regarding the Magento security concerns.
  2.   Use two-factor authentication: Magento password alone is not enough so here Use two-factor authentication comes into the picture. For example, Rublon is a good two-factor authentication which provides two layers of protection. It allows trusted devices to access Magento backend using a smartphone app. NOTE: It can be downloaded and installed from https://www.magentocommerce.com/magento-connect/catalog/product/view/id/20117/
  3. Set a custom path for the admin panel: When hackers are able to access your admin page, they’ll have a much easier time launching brute force attacks to figure out your password. By default, the standard URL of your store’s admin panel on Magento is yourdomain.com/admin. Change the /admin of your website’s URL into a unique term to make your panel much more difficult to find.
  4. Backup your Website Frequently: For convenience and accessibility, taking regular backups of your website is recommended. It is one of the best practices.
  5. Use Secure FTP: One of the most commonly used methods to hack a site is by guessing or intercepting FTP passwords. To prevent happening it with you, it’s essential that you use secure passwords and use SFTP (Secured File Transfer Protocol) which uses a private key file for decryption or authenticating a user.
  6. Keep your password secure: Update your password on a timely basis and keep it strong and unique that cannot easily be guessed.

At the end, all we can say that no matter how many tips and tricks are available online regarding securing our Magento website but expert’s advice does matter. At Clap Creative, we are your go-to guys for securing your Magento website. To get started, contact us to know about our Magento and maintenance services today.

5 Things Keep Your E-Commerce Site in Shape with Magento Support and Maintenance Services

August 14th, 2017

Whether you sell your products completely online or you also have a brick and mortar store along with your website, your e-commerce site is like the life blood of your business. Its health and smooth functioning are necessary for a constant growth of your business by offering your customers a flawless and simple platform for making their purchases. Any tiny glitch on the site can result in negative customer experience and cart abandonment. You may even lose those customers forever. To protect your e-commerce site from such occurrence, you need Magento Support and maintenance services.

It can be difficult to manage your website when you have traffic pouring in along with growing number of orders. As a store owner, you have other things on your plate like generating sales and fulfilling orders. You cannot be expected to deal with the hassles of maintaining your e-commerce website on your own. With professional Magento support, you can let the experts work on your website, thus resulting in better conversion rates.

The following are some of the benefits or advantages of availing Magento Support and Maintenance Services –

1 – Optimization of site performance

If your Magento based e-commerce site has been running for some time, there is a chance that its speed can get affected by certain inefficient codes. A Magento support expert can provide top codes to help optimize your site and improve the performance by reducing the load time of your pages. Server configuration can also help boost traffic and ensure that site does not crash when it has excessive traffic.

2 – Providing you with necessary training

As a store owner, you need to know about proper guidelines to follow to keep your site running smoothly. A Magento support company will train you so that you can handle the day to day working of your site and can also make minor updates yourself like updating images, adding new products, changing product pricing etc.

3 – Technical support

This is the main role of a Magento Support and Maintenance Services. There can be various major or minor that bugs that can fiddle with the proper functioning of your site. This reduces the number of site crashes and decreases cart abandonment. This support can also include making modifications to the appearance of the site.

4 – Installing Updates

Magento Support and Maintenance Services help you change the look and feel of your site by installing new attractive themes. If your website is running on an older version of Magento, that can be updated as well. They also install or remove extensions as per requirement. Some Magento maintenance service providers can also offer additional services like SEO and Paid online marketing as well.

5 – Maintaining Security

Magento Support and Maintenance Services also keeps your site protected against harmful malware and hacking. They also help retrieve hacked websites. Periodic scans and 24/7 monitoring are provided for the protection of your website. Installation of security patches is also done to keep the security of your website up to date.

Conclusion:

Magento e-commerce sites are complicated and need regular checks to ensure their good health. You need to avail the services of a company that has expert Magento developers that help maintain your site regularly. Clap Creative helps its clients maintain their e-commerce sites and optimize their performance, resulting in improvement of conversion rates and reduced downtime. For more information about our Magento Support and Maintenance Services, you can contact us for a quote today or get to know about our Magento services and maintenance plans here.